Data Processing Agreement (DPA)

§ 1 Subject matter and definitions

(1) This DPA covers the processing of personal data that ListPlus carries out on behalf of the Customer when providing the Service under the Terms (“Customer Data”). Nature, purpose, categories of data and data subjects are set out in Annex 1.

(2) Terms such as “personal data”, “processing”, “controller”, “processor” and “personal data breach” have the meaning given in Art. 4 GDPR.

(3) “Retrieval Tools” are the features of the Service with which the Customer queries data from external data providers or publicly available sources, in particular enrichment, person and segment search, email verification, LinkedIn imports, AI research and signal lookups, including via the Agent API.

§ 2 Roles of the parties

(1) ListPlus as processor. The Customer is the controller and appoints ListPlus as processor for

• data the Customer uploads, imports, creates, synchronises from connected systems or forwards to the Inbox;
• data the Customer queries with the Retrieval Tools: ListPlus runs each search, enrichment or research only at the Customer's request and within the scope the Customer sets, transmits the necessary search key to the respective data provider and makes the result available to that Customer only;
• data the Customer sends to destinations of its choice via pipelines, exports, the Agent API or connected systems.

The Customer decides whether, about which persons, with which tools and for what purpose data is processed. It is responsible for complying with the obligations data protection law imposes on controllers.

(2) ListPlus as controller. ListPlus processes the following on its own responsibility and not on behalf of the Customer:

• account, contract, billing, support and usage data of the Customer's users;
• data required for operation, security, prevention of abuse and fraud, credit billing and compliance with legal obligations;
• aggregated or anonymised usage statistics for improving the Service that do not allow conclusions about individual data subjects in Customer Data;
• the cross-customer company cache (§ 13(3) of the Terms), to the extent it exceptionally contains personal data.

The ListPlus Privacy Policy (listplus.ai/privacy) applies to this processing.

(3) Data providers and sources. The external data providers and sources in Annex 3, Part B, are controllers of their own databases and not sub-processors of ListPlus. ListPlus owns no contact database and does not pass data from a database of its own to the Customer. When the Customer triggers a retrieval, ListPlus transmits, on the Customer's instruction (§ 3), only the search key needed for the query to a provider named in Part B that the Customer has not switched off in the workspace policy, and makes the result available exclusively to that Customer. The Customer, as controller, is responsible for the lawfulness of this transmission, including to a third country; for this purpose Annex 3, Part B, states for each provider its seat, the data transmitted and the safeguard the provider names. ListPlus informs the Customer of new providers in Part B with the notice period of § 7(2) sentence 1; the Customer can switch off any provider at any time in the workspace policy.

§ 3 Instructions

(1) ListPlus processes Customer Data only on documented instructions from the Customer, unless required to do so by Union or Member State law; in that case ListPlus informs the Customer of that legal requirement before processing, unless that law prohibits it.

(2) The Customer's instructions are set out in full in the Terms, this DPA, the workspace policy and the Customer's operation of the Service. Every action triggered by the Customer or its users — such as an import, a search, an enrichment, a Watchlist alert, an AI research run with the search description written and the sources chosen by the Customer, a pipeline or an export — counts as a documented instruction to the extent defined by that action. The same applies to actions the Customer triggers via the Agent API or an AI system it connects. With the workspace policy (Terms § 3(4)) the Customer instructs ListPlus not to use certain features, data providers or sources for its workspace; ListPlus enforces this instruction technically.

(3) The Customer gives further instructions in text form to support@listplus.ai. ListPlus may refuse instructions that go beyond the agreed scope of services or carry them out for reasonable remuneration.

(4) ListPlus informs the Customer without delay if, in its opinion, an instruction infringes data protection law, and may suspend carrying it out until the Customer confirms or changes it.

§ 4 Customer obligations

The Customer ensures that

• there is a legal basis for every processing it initiates, in particular for querying data with the Retrieval Tools and for its later use;
• it informs data subjects under Art. 13 and 14 GDPR, honours objections and responds to data subject requests;
• advertising by email, phone or other channels only takes place within the legal requirements, in particular Section 7 of the German Act Against Unfair Competition (UWG);
• no special categories of personal data (Art. 9 GDPR) and no data relating to criminal convictions (Art. 10 GDPR) are processed;
• it is entitled to provide the Customer Data to ListPlus for processing.

The Customer informs ListPlus without delay if it detects errors or irregularities in the processing.

§ 5 Confidentiality

ListPlus ensures that all persons authorised to process Customer Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality. Only persons who need access to provide the Service, support or fix incidents are given access to Customer Data.

§ 6 Technical and organisational measures

(1) ListPlus takes the technical and organisational measures described in Annex 2 under Art. 32 GDPR to ensure a level of security appropriate to the risk.

(2) The measures are subject to technical progress. ListPlus may replace them with equivalent or better measures; the level of security must not fall below the agreed level.

§ 7 Sub-processors

(1) The Customer gives ListPlus general authorisation to engage sub-processors. The sub-processors engaged when the contract is concluded are listed in Annex 3 and are deemed approved.

(2) ListPlus informs the Customer in text form at least 30 days before engaging a new or replacing an existing sub-processor (e.g. by email or by updating Annex 3 with notice by email). The Customer may object to the change within this period in text form for a valid data protection reason. If the parties cannot agree, the Customer may terminate the user agreement with effect from the date the sub-processor is engaged. Where ListPlus must replace a sub-processor at short notice to maintain the security or availability of the Service — for example because a data provider fails, discontinues its service or the cooperation must end for legal reasons — ListPlus may engage the replacement without prior notice; ListPlus then informs the Customer without undue delay and in any event within seven days. The right to object under sentence 2 remains; the period starts with this notice.

(3) ListPlus contractually binds each sub-processor to data protection obligations that substantially correspond to those in this DPA. ListPlus is liable to the Customer for the sub-processor's compliance with these obligations under Art. 28(4) GDPR.

(4) Ancillary services ListPlus uses from third parties without those third parties having access to Customer Data (e.g. telecommunications, payment processing for ListPlus itself) are not sub-processing within the meaning of this DPA.

§ 8 Transfers to third countries

Customer Data is processed outside the EU/EEA only if the requirements of Art. 44 et seq. GDPR are met, in particular on the basis of an adequacy decision (e.g. the EU-U.S. Data Privacy Framework) or the EU Standard Contractual Clauses (Module 3, processor to processor) that ListPlus concludes with the respective sub-processor. The Service is hosted in the EU region Frankfurt; the sub-processors concerned and the respective safeguard are listed in Annex 3.

§ 9 Assisting the Customer

(1) ListPlus assists the Customer with appropriate technical and organisational measures in responding to data subject requests. The Service enables the Customer to view, export, correct and delete Customer Data itself; the workspace's Block List flags records of people who are not to be contacted. If a data subject objects to ListPlus, ListPlus enters their identifier as a hash into a cross-customer suppression list so that they are no longer retrieved from data providers, recorded as a research hit or monitored through the Service; records the Customer already holds are unaffected and are for the Customer to handle.

(2) If a data subject contacts ListPlus directly, ListPlus forwards the request to the Customer without delay where the Customer can be identified, and does not answer it itself unless the Customer instructs it to or the law requires it.

(3) Taking into account the nature of processing and the information available, ListPlus assists the Customer in complying with the obligations under Art. 32 to 36 GDPR (security, notifications, data protection impact assessment, prior consultation).

(4) ListPlus may charge reasonable fees based on effort for assistance that goes beyond the features of the Service and is not caused by a breach by ListPlus.

§ 10 Personal data breaches

ListPlus notifies the Customer of a breach affecting Customer Data without undue delay after becoming aware of it, where possible within 48 hours. The notification contains, as far as known, the information under Art. 33(3) GDPR; missing information is provided later. ListPlus takes the necessary measures to secure the data and mitigate possible adverse effects without delay. Notifying supervisory authorities and data subjects is the Customer's responsibility.

§ 11 Deletion and return

(1) During the term of the contract, the Customer can export and delete Customer Data itself at any time. Certain data is deleted automatically after the periods stated in the Privacy Policy (section 11).

(2) After the user agreement ends and the account is deleted, ListPlus deletes the Customer Data unless there is a legal obligation to retain it. Copies in the daily backups of the database are deleted after 7 days at the latest.

(3) Data is returned through the Service's export feature before deletion.

§ 12 Evidence and audits

(1) On request, ListPlus provides the Customer with all information necessary to demonstrate compliance with the obligations under Art. 28 GDPR. Up-to-date self-assessments, the description of measures in Annex 2 and certificates and audit reports of sub-processors (e.g. the hosting provider's ISO 27001 or SOC 2) will normally suffice as evidence.

(2) The Customer may carry out further audits, including inspections, at most once per calendar year after giving reasonable notice (at least 30 days) during normal business hours, itself or through an auditor bound to confidentiality who does not compete with ListPlus, unless a supervisory authority requires more or there is a specific reason. Each party bears its own costs.

§ 13 Liability

Liability towards data subjects is governed by Art. 82 GDPR. Between the parties, the liability provisions of the Terms (§ 14 of the Terms) and the indemnification under § 15 of the Terms apply. As a processor, ListPlus is only liable for damage caused where it has not complied with obligations of the GDPR specifically directed to processors or where it has acted outside or contrary to the Customer's lawful instructions.

§ 14 Term and final provisions

(1) This DPA applies for the term of the user agreement and beyond for as long as ListPlus processes Customer Data.

(2) In the event of conflicts between this DPA and the Terms, this DPA prevails in matters of data protection.

(3) ListPlus may change this DPA under the procedure in § 16 of the Terms, in particular to adapt it to changes in the law or in sub-processors. § 7 takes precedence for sub-processors.

(4) The laws of the Federal Republic of Germany apply. To the extent permitted by law, the place of jurisdiction is the registered office of salesperformer GmbH.

(5) Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.

Annex 1: Subject matter and scope of processing

Nature and purpose of processing

Storing, checking, cleaning, enriching, searching, researching, transmitting and exporting contact and company lists as part of the Service under the Terms, including querying external data providers and publicly available sources with the Retrieval Tools and processing by AI models to the extent described in the Privacy Policy (section 12).

Categories of data subjects

• business contacts, prospects, customers and other persons in the Customer's lists;
• persons whose data the Customer queries with the Retrieval Tools, including persons the Customer has monitored on the Watchlist and persons recorded in AI research as authors of, commenters on or reactors to public posts;
• senders of, and persons named in, forwarded content (Inbox); persons who fill in a form of the Customer or whose data a system sends to a list's webhook; persons whose data arrives as an app event from an app the Customer connected (e.g. form answers, bookings, messages);
• correspondents the Customer captures through the Outlook add-in; persons and companies whose LinkedIn pages the Customer captures with the browser extension for Chrome and hands over to a list;
• the Customer's employees, to the extent they are contained in Customer Data.

Categories of personal data

• name, job title and seniority, company;
• business email address and its deliverability status, business phone and, where applicable, mobile number;
• LinkedIn profile URL, location, publicly visible profile information (e.g. career history, past employers), public posts, comments and reactions; in AI research the source, evidence and a fit estimate;
• content of forwarded emails and attachments (Inbox);
• other data the Customer adds to its lists (no data under Art. 9 and 10 GDPR).

Duration

For the term of the user agreement; deletion under § 11.

Annex 2: Technical and organisational measures

• Hosting and location: application, file storage and working memory (Redis) in the EU region Frankfurt. The hosting provider Vercel is certified under ISO 27001:2022 and has a SOC 2 Type 2 report; ListPlus itself holds no certification of its own.
• Encryption: transmission encrypted only (TLS), including between the application and the database and to every service provider; file storage at the hosting provider and the database (Redis Cloud) encrypted at rest; access keys stored by the Customer are stored encrypted.
• Sign-in control: sign-in by one-time email code or via Google; sessions via signed tokens (30 days); no shared accounts.
• Access control: access to lists only for the respective account, invited workspace members and people it is explicitly shared with; every interface checks authorisation on the server. Database and API keys are used on the server only.
• Separation: Customer Data is stored separately per workspace. Results about people are not shared between customers; only company data without personal reference is stored across customers (30 days).
• Data minimisation in retrievals: only the search key needed for the query is transmitted to data providers, never the rest of the list.
• Data minimisation in AI: AI processing on the server only; the extract needed for the task is sent to AI providers — for checks only unique values, for text columns, the Inbox, the webhook check and dictation the respective text or record (Privacy Policy, section 12); requests to OpenAI with the “do not store” setting and without use for training (OpenAI keeps abuse-monitoring logs for up to 30 days), to the judgement model without storage at the provider. The Customer can switch AI features off per workspace.
• Transfer control: external access points (Agent API, data endpoints, Inbox address, list webhooks) are protected by secret, revocable keys; incoming webhooks verify signatures or shared secrets; which service providers receive data the Customer controls through the workspace policy.
• Availability: the lists live permanently in the hosting provider's file storage and are loaded from there; the database is replicated, writes a journal and is backed up daily to separate, encrypted storage in Frankfurt (Amazon S3); every backup is deleted after 7 days; for the file storage the hosting provider offers no backup that ListPlus can access. Rate limits against abuse.
• Deletion: deletion of lists, workspaces and the account by the Customer with immediate effect (self-service); automatic deletion periods for the Inbox, shared links, research runs, caches and pipeline history (Privacy Policy, section 17).
• Organisation: commitment to confidentiality; access to production data only where needed for operation and support, and only through the administrative access of the hosting and the database provider; ListPlus currently keeps no log of its own of administrative access.
• Review: automated tests and type checks on every change to the application; ListPlus reviews these measures and the sub-processors at least once a year and on material changes.

Annex 3: Sub-processors

Part A: Sub-processors

These providers process customer data on our behalf under Art. 28 GDPR. “Switch off” names the workspace policy switch with which the customer stops transfers to this provider for its workspace.

Part B: Data providers and sources

On a lookup these providers receive only the search key (e.g. e-mail address, domain, LinkedIn URL, name and company or search filters), never the rest of the list. They are controllers of their own data and not sub-processors; ListPlus transmits the search key on the customer's instruction (DPA § 2(3)). “Switch off” names the workspace policy switch with which the customer switches a provider off for its workspace.

Part C: Recipients chosen by the customer

Systems the customer transfers data to because it connects or names them itself. The customer is the controller of that transfer; they are listed for completeness.

The current version of this annex is published at listplus.ai/en/subprocessors. Not in this annex: providers that process only the users' account, contract and billing data (privacy policy, section 15).