ListPlus Help Center

Help Center

How can we help?

Step-by-step guides for every part of ListPlus: finding contacts, cleaning and enriching lists, credits, integrations and AI agents. Also available as plain text for AI assistants.

Getting started

  • What is ListPlus?

    ListPlus is a web app that turns whatever you start with into contacts that are ready for a job: a CRM import, a cold-email campaign or a call list. You…

  • Your first 10 minutes with ListPlus

    The fastest way to see what ListPlus does is the built-in sample list. It is already loaded with realistic — and deliberately incomplete — contact data…

  • First steps by goal: "I want to…"

    Pick the sentence below that matches what you're trying to do. Each one gives you the first few clicks, what it costs, and which help topic to read next…

  • Which finder do I use? Person Search vs Segment Search vs AI Research

    ListPlus has three ways to find people, and each answers a different question: Person Search for "who is this one person", Segment Search for "who…

  • Recipes: common ListPlus workflows

    These are short, numbered paths through ListPlus for common goals. Each step names the exact place to click and points to the topic with the full detail…

  • How ListPlus compares to Clay, Apollo, Lusha and others

    ListPlus is built around getting one list ready for a job, not around owning a database or running campaigns. You start from an import, a person, an…

  • Navigation and glossary

    The left navigation is a permanent icon rail. Item order and the label under each icon tell you where you are — there are no group headings any more. Top…

  • Using ListPlus on a phone or tablet

    There's no separate app in the App Store or Google Play — ListPlus runs in your phone's or tablet's browser, at the same listplus.ai/app address as on a…

  • Help in the app: guides, video and AI help

    Every main view has a round ? button in the bottom-right corner (on a phone: ? in the menu). It opens the help for the view you are in: its recorded…

Plans, credits & billing

  • Plans and pricing

    ListPlus has three plans, billed monthly or yearly. A plan decides how many records you can work with across all lists in the workspaces you own, which…

  • Which plan do I need?

    Pick a plan by what you actually want to do, not by feature count: Basic covers file-based work and trying ListPlus on your real lists, Pro adds…

  • How credits work

    Credits are ListPlus's currency for anything that costs real money to produce: a data lookup from a provider, an AI command, or a file import. Plans…

  • Price list: what every action costs

    This page is the one place where ListPlus prices are listed: every paid action, what it costs in credits, and when it is charged. One credit costs about…

  • What does one contact cost?

    It depends on what you already know about the person. In the single-cell fill window, ListPlus lists the single lookups cheapest first and marks the…

  • Cost examples: worked totals for common tasks

    These are worked-through totals for tasks people actually do, built from the per-action prices in the price list. Real results vary — how many contacts a…

  • Where did my credits go?

    Every place credits get spent also shows the cost, and Settings → Credits & usage pulls it all together in one history for the balance that pays in your…

  • Buying credits

    Credits are bought in fixed packs, paid for through Stripe, and land on your balance automatically as soon as the payment succeeds. You can buy a pack on…

  • Invoices and VAT

    Every payment on ListPlus, subscriptions and credit packs alike, runs through Stripe Managed Payments. The name on your receipt and invoice is Sold…

  • Cancel, downgrade and leave

    Cancelling, downgrading and leaving are separate questions. This article covers what actually happens to your plan, your credits, your lists and your…

  • Record limit

    Your plan sets how many records you can work with. On Basic there are two numbers: how many records you may import and how many you may edit. This…

  • How many records fit in one list?

    One list holds at most 50,000 records, on every plan. This is separate from your plan's record limit, which is a total over all your lists (see "Record…

  • Not enough credits

    Every paid action checks your balance before it runs and is refused if the balance is below its price — even a balance that isn't literally zero can be…

  • Automatic credit refunds

    ListPlus automatically credits you back in a few narrow cases where you were charged but got nothing usable in return. For money you paid — a…

Find contacts

  • Person Search

    Person Search (Personensuche) is for one specific person you already know by name, email, LinkedIn URL or role — not for a whole audience. Click Find in…

  • Person Search: what you can type

    Person Search reads one line of free text and works out what you meant. This topic is a closer look at exactly what you can type into that field and what…

  • Person Search: the profile drawer and its add-ons

    Opening a Person Search result opens a profile drawer. This topic covers the drawer's layout, the automatic "basics" toggle, and how the add-on cards…

  • Person not found — what now?

    A Person Search that comes up empty isn't a dead end — ListPlus offers a few next steps depending on what it did and didn't find. This topic covers all…

  • Sharing a search result

    A shared result is a read-only public page with one person's (or company's) profile — no login needed to open it, and nothing on it can be edited or…

  • Starting a search from a link (deep links)

    You can open Person Search with a person already filled in, or even already searched, by adding parameters to its URL — useful for linking into ListPlus…

  • Segment Search: the audience database

    Segment Search (Segmentsuche) is where you filter a large B2B contact database by criteria — role, industry, company size, location and more — instead of…

  • Markets: size a market before you load companies

    Markets (Märkte) is one of the modes of Find, next to People and Companies. Instead of showing a list of results, it first shows how many companies match…

  • How Segment Search filters work

    Segment Search's filter panel has 30+ filters grouped into four tabs. This topic covers how the groups are organized, how filters combine, and the…

  • Get emails and phone numbers

    In Segment Search (Segmentsuche) results, a masked preview shows you that a verified email or mobile number exists for a person before you pay for it…

  • Adding Segment Search results to a list

    This topic covers what happens when you click Add → Add to list in Segment Search: which columns arrive, when it's free, and how people already in the…

  • Data coverage by country and industry

    Segment Search gives you filtered access to our data provider's B2B database — roughly 300 million profiles worldwide. Coverage isn't even everywhere…

  • AI Research

    AI Research (KI-Recherche) finds audiences no filter can find: people or companies that did something visible on the open web. Open it with Find in the…

  • How do I write a good AI Research brief?

    The brief you type is the only input AI Research works from, so a specific one finds far more real matches than a vague one. See "AI Research" for the…

  • How is AI Research metered, and what do paid sources cost?

    "AI Research" covers the basics of what a run costs; this article goes deeper on how the metering actually works, source by source. For the full prices…

  • AI Research always runs on the server

    Every AI Research run works on the server, not in your browser. This article covers how long an unattended run keeps going, why it might pause on its…

  • Letting your own AI research for you ("Your AI")

    Your AI is a second way to run an AI Research: instead of ListPlus's own agent, you hand the job to an AI assistant you already use — Claude, ChatGPT or…

  • Getting AI Research hits into a list automatically

    Instead of reviewing matches yourself and adding them by hand, AI Research can hand qualifying hits over to a list on its own, as they're found — for a…

Lists: create & import

Check & clean

Enrich

  • How enrichment works

    Enrichment fills the gaps in a list: missing emails, phone numbers, LinkedIn profiles, job titles and company data. ListPlus asks specialised providers…

  • Which Enrich button do I use?

    ListPlus has several ways to start an enrichment, and they all end up in the same engine — the difference is only scope: how many rows and which fields…

  • Enrichment Wizards: Company Enrichment, Campaign-Ready, Full Profile

    The Enrich menu's ENRICHMENT WIZARDS section offers ready-made, multi-step enrichment plans instead of one lookup at a time. Each wizard runs several…

  • Find a verified email address

    Inside a list, ListPlus finds emails the same way no matter which button you click: it looks at what you already have for that row — a LinkedIn URL, an…

  • Find phone and mobile numbers

    ListPlus finds two different kinds of phone number, and they come from two different lookups. This article covers finding them inside a list; for the…

  • Company data: by domain vs by name

    Company Lookup fills in company details — industry, size, website and more — for rows that already have a company domain. For rows without a domain, the…

  • LinkedIn data: find, fill and verify

    ListPlus has four separate LinkedIn actions, each for a different situation — finding a URL you don't have, filling a full profile from a URL you do…

  • Fill empty cells with enrichment data

    Enrichment fills empty cells and does not overwrite a cell that already has a value (the one exception: a first or last name cut to an initial, "Z.", is…

  • Transfer data record by record, or join columns from another list

    This article covers two separate tools: reviewing enrichment results one record at a time (instead of a bulk fill), and pulling specific columns into…

  • Detecting job changes

    ListPlus can flag contacts whose company no longer matches what's in your list — inside a list, from data you already have or from a fresh lookup — and…

  • Enrichment runs: progress, limits and stopped runs

    An enrichment of selected rows or of the whole list is a run: ListPlus takes the rows in small groups, asks the provider, and writes each result into the…

  • Why did enrichment find nothing?

    Sometimes a lookup runs and a cell stays empty. This article is about a lookup that genuinely found nothing. If the row still shows its running ring, the…

  • Continue a stopped enrichment

    An enrichment run that cannot go on stops and tells you why in the task indicator. You don't have to set anything up again: Continue picks the run up…

  • Enrich selected rows: plan, steps and the "at most"

    Select rows, click Enrich in the selection bar, pick the fields you want (for example Email), click Next and then Start enrichment. That starts one…

Export, sync & integrations

Working in a list

  • A tour of the list editor

    A list editor screen has a header, a set of panels you open next to the grid, the grid itself, and a status bar at the bottom. This article is the map…

  • Saving is automatic: undo and AI suggestions

    ListPlus saves your own edits in a list automatically, about one second after you make them. There is no Save button any more. What the AI writes into…

  • What the AI sees of your data

    ListPlus uses AI in several places while you work in a list — the Prompts panel, AI checks, AI text columns, scores, import, list webhooks, and…

  • Editing cells, undo/redo, and adding rows

    Double-click a cell, or select it and press Enter, to start editing — or just start typing over a selected cell to replace its content right away. Enter…

  • Search, filter, sort, and find & replace

    Type into Find & evaluate in the list header — typing alone doesn't filter yet. On narrow windows and phones the field is hidden; use Commands (⌘K) or…

  • Selecting rows and the selection bar

    Tick the checkbox at the left of each row you want — clicking anywhere else on the row opens or edits a cell instead of selecting it. Tick the checkbox…

  • Adding and managing columns

    Beyond the columns your import created, you can add five kinds of columns — a Score, a Label column, an AI text column, a Formula or a Data column — and…

  • Scoring a list and labeling records by rules

    A Score column gives every record points for the criteria it meets — "how well does this contact fit?" as a number — and can sort the result into tiers…

  • Sublists (segments) and tags

    A sublist is a named, saved rule — a filter with a color and a live count — that shows the rows it applies to right now. Tags are a separate, lighter way…

  • Ignoring vs. deleting rows

    ListPlus has two separate ways to take a row out of your work: ignoring (Ignorieren), which is reversible and keeps the data, and deleting, which removes…

  • Record statuses and the working view (Open / All)

    A status marks where a record stands — for example "Qualified" or "Waiting for reply." Every list has a built-in Status column; owners and admins of the…

  • Triggers — hand records on automatically

    A trigger watches one list and acts on its own: "when a record meets these conditions, do this." It's the way to hand records to a pipeline, change their…

  • Trigger templates

    A trigger template opens the trigger editor already filled in. Nothing runs until you save, so you can change the conditions and actions first. Find the…

  • Make a trigger from your current filter

    Use current filter turns whatever narrows your list right now into trigger conditions, so you don't rebuild a filter by hand. It appears below the…

  • The Record panel: best values and sources

    The Record panel shows everything ListPlus knows about the row you clicked. Under From sources, Best values gives one value per field picked from all…

  • Contact list or company list — the kind of a list

    Every list has a kind: Contact list (rows are people — companies may be in it too) or Company list (every row is a company). The kind decides what the…

  • Set up: what a list can do, and its settings

    Set up (Einrichten) is the page where you see everything a list can do and change how it works. It opens as a full page over the open list; click Back to…

  • Reference lists (customers, competitors, partners, block)

    Any list in your workspace can also serve as a lookup list for your other lists and pipelines — your existing customers, your competitors, your partners…

  • The Dashboard panel: charts that filter your list

    Dashboard is one of the panels in a list's More menu (list header → More → Dashboard). It automatically turns your columns into charts — pie charts for…

  • Commands (⌘K) and keyboard shortcuts

    Press ⌘K (Mac) or Ctrl+K (Windows/Linux) anywhere in the app to open Commands — a searchable list of every action and page ListPlus offers. Type to…

AI on your list

Inbox & Watchlist

Workspaces & team

  • What is a workspace?

    A workspace is the place where you and your team work on the same lists, contacts and pipelines. Everyone you invite sees and works on the same data, and…

  • Invite teammates to a workspace

    Invite colleagues into your workspace by their e-mail address. Each invite gives you a link to copy; if the workspace's owner has Pro or Premium…

  • Workspace roles and permissions

    Every person in a workspace has one of three roles: Owner, Admin or Member. The role decides who manages the workspace and its lists. The day-to-day work…

  • Switch, create and rename workspaces

    The workspace menu shows which workspace you are in, lets you switch to another one, and is where you create new workspaces. Everything you see in the…

  • Leave, remove, transfer or delete a workspace

    This article covers the ways a workspace membership ends or changes hands: leaving a workspace, removing someone, transferring ownership and deleting a…

  • Credits, plan and limits in a workspace

    In a workspace, one person pays: the owner. Everything that costs credits in the workspace is deducted from the owner's balance, and the owner's plan…

AI agents & API

Outlook add-in

  • The ListPlus add-in for Outlook

    The ListPlus add-in for Outlook is a sidebar that shows who a sender, recipient or meeting attendee is — their LinkedIn profile, company and contact…

Account

Troubleshooting & support

Pipelines

Chrome extension