Is ListPlus down, and what happens to jobs mid-run?
The ListPlus status page is at listplus.betteruptime.com. It shows whether the website, the app and sign-in are up, and any ongoing incident.
Checking whether something is down#
Look at the status page first. If it shows everything as up but something still isn't working for you, contact support (the ? button in the bottom-right corner → ask the AI help and click "Send to support", or write to support@listplus.ai) and describe what you're seeing — an error message, a stuck import, or pages not loading. See "How do I contact support?" for what to include so the team can check quickly.
What happens to a job that's running when something goes wrong#
Imports, enrichment runs and AI Research are server-side jobs: their progress is stored as they go, not only in your browser tab. An AI Research that stops responding shows "Stalled — no more response from the run" instead of finishing normally, and everything it found up to that point is kept; clicking Resume starts a fresh working segment to continue it (see "AI Research always runs on the server"). The same principle applies to enrichment and import jobs: results already produced are kept, and reopening the list shows their current state.
What about credits already spent?#
Some enrichment lookups are only charged when they find something (for example a person via Prospeo or a mobile number); others are charged per attempt. Two specific situations refund automatically — see "Automatic credit refunds" for exactly which ones. Outside those, credits already spent for work already done generally aren't refunded; for anything that looks wrong on your balance, contact support with the list or run involved.
Related topics: contact-support · background-runs · refunds · enrichment-problems.
FAQ#
Does ListPlus have a status page I can check?#
Yes — listplus.betteruptime.com shows whether the website, the app and sign-in are up, and any ongoing incident. If it shows everything as up but something still isn't working for you, contact support — write to support@listplus.ai, or ask the AI help (? button in the bottom-right corner) and click "Send to support".
How do I report that something seems down?#
Click "Send to support" under an answer of the AI help (? button in the bottom-right corner) or email support@listplus.ai, and describe what you're seeing (an error message, a page that won't load, a stuck job). See "How do I contact support?" for what to include.
If an import or enrichment run is interrupted, do I lose what it already found?#
No. These are server-side jobs, so results already produced are kept even if your connection drops or the page reloads; reopening the list shows the current state.
Will I get my credits back if a run fails partway through?#
It depends on the lookup: some are only charged when they find something, others per attempt. A LinkedIn import that stops early (timeout, provider failure) still delivers the rows it produced and charges them, and its base fee is kept — only an error on ListPlus's own side is refunded. Beyond the two cases in "Automatic credit refunds," credits spent on work already done aren't refunded automatically — contact support for a specific concern.
Should I keep retrying if something seems broken?#
A short retry is fine, but if it keeps failing, stop and contact support with what you were doing and which list or run it involved — that's faster than repeated attempts.
What should I include when I report a problem?#
The more specific you are, the faster support can help — name the list or run involved, the exact error text and roughly when it happened. See "How do I contact support?" for the full list of details to include.