How do I contact support?

Updated Markdown

ListPlus has no live chat with a person. There are two ways to get help: the AI help in the help window, which answers right away, and e-mail to support@listplus.ai, which a person answers. The AI help can also pass your question on to support by e-mail.

The AI help#

The round ? button sits in the bottom-right corner of the main views (Home, a list, New list, Person Search, Segment Search, AI Research, Inbox, Watchlist, Pipelines and the other Flows pages). On a computer it flashes briefly once per view and browser session, about six seconds after the view opens, until you have opened the help there; nothing opens by itself. Click it; under the list of guides is a question field titled Ask ListPlus ("AI help · knows your plan and credits"). Type your question, or click one of the questions listed for the view above the field. The conversation opens in the same window, with the link Guides to go back. On any other page, open the search (⌘K / Ctrl+K) and choose Help, or choose Help in the menu at your avatar. The same opens from Contact support at the bottom of the Home page; the cursor is then already in the question field.

The answers come from an AI, not a person. It answers only from the ListPlus help articles and from your workspace's plan and credit balance; it does not see the contents of your lists. An answer can carry a button that opens the right page (for example Open New list), a link to a guide and the article it came from. Asking costs no credits. There is a daily limit of questions per person, and several questions in a row that are not about ListPlus pause the help for a while.

Send to support#

When the help says nothing about your question, when the topic is one for a person (an invoice, lost data) or when an error occurred, the answer shows Send to support. Optionally add a line, then click Send. The conversation, your workspace, your plan and the page you are on are e-mailed to support, and you get a copy at your account's e-mail address. Support answers by e-mail to that address, usually within one working day. Without an account only the address and Copy conversation are offered.

Email#

You can always write to support@listplus.ai yourself. It is the one address for every kind of request: billing, technical problems, account changes. The help card has the address as a link under the question field (Prefer email? support@listplus.ai), which opens a new mail directly. Copy conversation copies the chat so you can paste it into your mail.

What to include#

The faster a request can be handled, the less back-and-forth it needs. Include:

  • the email address your account uses,
  • the name of the list involved (if any),
  • what you clicked and where,
  • the exact error or message text you saw,
  • roughly when it happened,
  • the browser you use.

What support can and can't do for you#

The AI help can't see your screen, your list or your data, and it can't make changes to your account. For anything that needs a look at your specific list or account (fixing a stuck import, a billing correction, closing your account), use Send to support or write to support@listplus.ai with the details above.

Sending a screenshot#

The easiest way to share a screenshot is to email it to support@listplus.ai, attached to your message, with a short description of what you were doing.

Related topics: help-in-the-app · status-and-outages.

FAQ#

How do I contact ListPlus support?#

Ask the AI help in the help window (the ? button in the bottom-right corner), and if it cannot solve it click "Send to support" under its answer. You can also write to support@listplus.ai at any time — the help card has the address as a link under the question field ("Prefer email?"); a person answers by e-mail, usually within one working day.

Where is the chat button?#

Click the round ? button in the bottom-right corner of a main view (Home, a list, the searches, Inbox, Watchlist, the Flows pages); the question field "Ask ListPlus" is under the guides. If you don't see the button, choose Help in the search (⌘K / Ctrl+K) or in the menu at your avatar.

Can I use the chat without an account?#

On the ListPlus website, the button "Questions about ListPlus?" at the bottom right of the website's pages (a small round button on blog posts, none on the legal pages) opens the AI help for visitors without an account, with a smaller daily number of questions. Without an account you cannot send a question to support from it; write to support@listplus.ai or use "Copy conversation".

Does support know who I am when I chat?#

When you click "Send to support" while signed in, the e-mail contains your workspace, plan and the page you are on, and you get a copy at your account's e-mail address. If you write to support@listplus.ai yourself, mention the e-mail address of your account.

Is the chat a bot or a real person?#

It is an AI, not a person. It answers only from the ListPlus help and your workspace's plan and credits. For a person, click "Send to support" under an answer or write to support@listplus.ai.

Is there a live chat with a support person?#

No. A person answers by e-mail only, usually within one working day. The AI help in the help window answers immediately.

How do I send my question to support?#

Click "Send to support" under an answer of the AI help, optionally add a line and click "Send". The conversation, your workspace, plan and the current page are e-mailed to support and you get a copy; support answers by e-mail.

What should I include in a support request?#

Your account email address, the list name (if relevant), what you clicked, the exact error or message text, roughly when it happened, and the browser you use. This lets support act without a round trip to ask for details.

Can support see my screen or my list?#

No. The AI help only answers from help content and your plan and credits, and does not see your lists. Describe what you saw instead, or email a screenshot to support@listplus.ai.

How do I send a screenshot?#

Email it as an attachment to support@listplus.ai, together with a short description of what you were doing and roughly when.

Can support or the chat change something on my account?#

The AI help can't make changes to your account. For anything that needs an actual change, such as a billing correction, closing your account or fixing a stuck import, use "Send to support" or email support@listplus.ai with the details.

Does asking the AI help cost credits?#

No. Asking costs no credits. There is a daily limit of questions per person, and several questions in a row that are not about ListPlus pause the help for a while.

Does Premium get faster support?#

No. Support answers every plan the same way, by e-mail and usually within one working day; see "Plans and pricing" for what each plan includes.