Where did my credits go?

Every place credits get spent also shows the cost, and Settings → Credits & usage pulls it all together in one history for the balance that pays in your current workspace. This topic walks through where to look, in Settings and inside a list.

Open Credits & usage#

Click the gear in the left rail, or your avatar menu → Settings, then Credits & usage. (⌘K → "Credits & usage" opens it directly too, and clicking your credit balance anywhere also lands here.) This shows your balance at the top, then the full usage report underneath — the credit history of the balance that pays in the active workspace. An old bookmark to /app/usage takes you straight here as well.

Usage in a workspace#

When more than one person spent credits in the active workspace this month, the page also has a section Usage by person with this month's credits per person, so you can see who spent what. The rest of the page depends on whose balance pays:

• In a workspace you own, the page shows your full credit history across all workspaces you own, including purchases.
• In a workspace someone else owns, the balance shown is the owner's (for example "Anna's credits"), and the page only shows that workspace's spending: no purchases, no lifetime totals of the owner, nothing from other workspaces. A note says "You only see this workspace's usage. The balance belongs to …".

What each part of the page shows#

• Balance, at the top — your credit total right now, with what one credit costs on your plan underneath ("1 credit ≈ €0.03", or $0.035, with Pro or Premium; €0.05 or $0.06 on Basic) — and a Buy credits button (Ask for credits if you're a member, not the owner).
• Today and the current month (for example "October 2026") — credits spent and number of paid actions (requests) in each period; the month tile also says how many people spent credits.
• In total — every credit you've ever spent, with its approximate € value.
• Usage by process — what this workspace spent its credits on, for the period you pick at the top right: Today, 7 days, This month or 90 days. The rows are groups — AI, Enrichment, Search, Import, Pipeline delivery, Connected tools — and a click opens a group: Enrichment by provider (Prospeo, FullEnrich, CompanyEnrich, email verification …), AI by feature (AI columns, AI texts in email drafts, column recognition …), Import by kind (file, Sales Navigator …), Pipeline delivery by target and Connected tools by tool. Columns: Process, Requests, Credits, Avg/Request and Share (of the period). It shows the biggest four groups; Show all → opens the rest. A refund counts against what it gives back. Under an enrichment provider you also see how often it found something, for example "312 of 400 found (78 %) · 2.00 credits per hit" — lookups that found nothing cost nothing, so this tells you what a result really costs.
• Usage by person — with more than one person spending, who spent how much in the same period.
• Usage by list — which lists the credits were spent on in the same period; a list's name opens it.
• Transaction History — a table of your individual transactions (see below), with a "Last 13 Weeks" heatmap above it: darker days spent more, and clicking a day filters the table to just that day's transactions (click again, or close the day chip, to see everything). Charges that belong together — one enrichment run, one pipeline send, several calls of the same AI feature in a row — are one row, for example "Prospeo · List · Leads Q4 · 1,000 charges"; click it to see the single charges. The table keeps the latest 1,000 transactions; for an older day the heatmap and the totals still count, but the single transactions are no longer listed.

The € amount under In total is a rough guide to value and shows the same way even if you pay in dollars; your invoices (Settings → Plan & billing) are always in the currency you actually paid.

Reading one transaction#

Each row in Transaction History has four columns: Date, Details, Credits (positive adds to your balance, negative subtracts) and Balance right after it. The table shows ten rows at a time; Load more → shows the next ones. Details shows what the credits paid for (e.g. an AI model name, a search by its name, or the connected tool a request went to) and where — Person search, Segment Search, AI Research, Import, Enrichment, Pipeline delivery, Request to a connected tool, AI, or a specific List; when it names a list, the list name is a clickable link that opens it (or shows "deleted list" if it no longer exists). A credit pack reads "Credits purchased"; a bonus, a refund or a correction reads "Bonus", "Refund" or "Adjustment". Pipeline deliveries (charged per delivered record) read "Pipeline delivery" with the target; requests to connected tools (imports, reloads, sync back, Google Sheets exports) read "Request to a connected tool" with the tool.

Per-list spend in the status bar#

Inside a list, the status bar at the bottom shows a "credits spent" chip whenever that list has cost anything. Click it to open Credits Used on This List, which splits the total into AI Commands (chat, selections, analysis) and Enrichment (data lookups & verification) — this counts what everyone in the workspace spent on that one list, not your account total.

Where an AI reply shows its cost#

When you give the AI an instruction — edit data, select rows, tag them, analyze them — its reply ends with a small footer naming the model and the exact credits that reply cost, e.g. "0.23 Credits." Plain conversational AI replies are billed the same way but don't show this footer inline — their cost still lands in Usage by process and Transaction History in Settings → Credits & usage.

Where an enrichment run shows its total#

While an enrichment job runs and right after it finishes, a small status bar floats at the top of the screen showing its progress — click it to expand and see, per job, how many records were enriched (and how many from the cache), how many found nothing, any provider errors, and the credits it used. A run that stopped — for example because credits ran out — has a Continue button there that picks it up where it stopped. An enrichment you started from the AI chat shows up there too — the chat only confirms that it started.

How refunds appear#

Most lookups simply aren't charged at all when they fail to find anything — the price list marks which ones are charged only on a hit versus per attempt. ListPlus automatically refunds credits in a few narrower cases: a paid AI Research source (like email verification during a research run through your own AI assistant) that fails after already being charged, an Inbox recognition result discarded before you could use it, and the base fee of a LinkedIn import that could not be started — see "Refunds". AI commands and AI reasoning that already ran are billed regardless of how useful the reply was, and aren't refunded.

If something looks wrong#

1. Open Settings → Credits & usage and find the transaction — use the heatmap to jump to a day, or scroll the Transaction History table.
2. Note its date, amount, type and Details text (what it paid for, and where).
3. Email support@listplus.ai with those details so support can look up the exact charge.

For advanced users#

Kinds of transactions: "Credits purchased" (a credit pack you bought), a charge (an action that spent credits — Details names it), "Bonus" (a one-time grant, e.g. your sign-up credits or a plan's first-subscription bonus), "Refund" (an automatic credit-back, see "Refunds"), and "Adjustment" (a manual correction made by ListPlus support). In total and a list's credit total are both gross figures: a refund adds the credits back to your balance but doesn't reduce what In total or that list already counted. A list's status bar chip rounds to a whole number of credits, while the "Credits Used on This List" modal it opens shows exact decimals; while a job runs, the chip and Credits & usage update at slightly different moments and agree once the job has finished and you reload. Today and the month are counted by UTC calendar day/month, so they can roll over at a different local time than midnight where you are. AI usage is converted to credits from the actual input and output tokens of that reply, using a per-model rate — not a flat per-command price — which is why the same instruction can cost a slightly different amount twice. Usage history belongs to the balance it was paid from (the workspace owner's): ListPlus keeps the last 1000 transactions in total, the Transaction History table shows only the most recent 100 of those, and the 13-week heatmap is built from the full 1000 — so a very active account's heatmap can reach further back than the visible table.

Related topics: credits-explained · price-list · what-does-one-contact-cost · navigation-and-glossary · not-enough-credits · buying-credits · refunds · billing-in-workspaces.

FAQ#

Where can I see a breakdown of what I spent my credits on?#

Open Settings → Credits & usage — it shows your balance, Usage by process (AI models, enrichment, searches, imports, requests to connected tools), a 13-week heatmap, and your latest transactions, each labeled with what it paid for and where (a search, an import, an enrichment, or a specific list).

Why did my balance drop?#

Every paid action — a data lookup, an AI command, a file import — deducts credits the moment it runs, so your balance can drop outside of when you buy a pack. A LinkedIn import takes its base fee when it starts and the per-person part when the people arrive. Open Settings → Credits & usage to see exactly which transactions lowered it.

How do I see what a single list cost?#

Inside the list, look at the "credits spent" chip in the status bar at the bottom and click it to open "Credits Used on This List," which splits the total into AI Commands and Enrichment. This counts what everyone in the workspace spent on that one list, rounded to a whole number in the chip (the modal shows exact decimals).

What do the transaction types mean?#

Transaction History has no separate type column: the Details column says "Credits purchased" for a credit pack, "Bonus" for a one-time grant, "Refund" for credits returned automatically and "Adjustment" for a manual correction from support; every other row is a charge and names what it paid for. Positive amounts add to your balance, negative amounts subtract from it.

I was charged but got no result — what now?#

Most lookups only charge credits when they actually find something; a few are charged per attempt even without a match, and the price list marks which is which for every action. A failed lookup normally isn't charged, and a few charge-first cases (such as a failed paid research source during a research run through your own AI assistant, a discarded Inbox recognition, or a LinkedIn import that could not start) are refunded automatically — check Credits & usage in Settings for a Refund entry, and email support@listplus.ai with the date and amount if a charge still looks wrong.

How do I see what an AI command cost?#

When you give the AI an instruction — edit, select, or tag rows — its reply ends with a small footer showing the model and the exact credits it cost. Every AI reply's cost — including plain question-and-answer replies that don't show this footer — also appears in Settings → Credits & usage, under Usage by process and in Transaction History.

How do I see what an enrichment run cost?#

While an enrichment job runs, and for a few seconds after, a small status bar floats at the top of the screen; expand it to see how many records were enriched (and how many from the cache), how many found nothing, any provider errors, and the credits used, per job; a stopped run has a Continue button there. An enrichment you started from the AI chat shows up there too — the chat only confirms that it started.

Why does Usage by process show "Enrichment", "Import" or search rows?#

Usage by process lists every kind of paid activity, not just AI models: enrichment lookups, searches, imports and requests to connected tools appear as their own rows, by their names in the app. Each row's share is its percentage of all the credits you've ever spent, not just AI spend. It shows the biggest four; click Show all → for the rest.

How does recognizing Inbox contacts show up in Credits & usage?#

As a charge in Transaction History at the time you clicked Recognize contacts. It's the same run you paid for on that button — the amount matches the price shown there (or less, for free text).

Why doesn't my list's credit counter match Credits & usage?#

The status bar chip only counts that one list (spend by everyone in the workspace), not the whole balance, and it rounds to a whole number while the modal it opens shows exact decimals. While a job runs, the chip and Credits & usage update at slightly different moments, so they can briefly disagree until the job has finished and you reload.

I clicked a day in the heatmap and see no transactions — why?#

The heatmap is built from your last 1000 stored transactions, but the table below it only ever holds the most recent 100 — so clicking an older, lower-activity day can find nothing in the visible table even though the heatmap shows spend that day. This only happens on accounts with heavy usage; email support@listplus.ai with the date if you need details on an older transaction.

Can I download or export my transaction history?#

Not from Credits & usage itself — there's no download or export button there today. If you need your transaction history for accounting or another external use, email support@listplus.ai with the date range you need.

How far back does my usage history go?#

ListPlus keeps your most recent 1000 transactions; older ones aren't retained. The Transaction History table only shows the latest 100 of those, while the 13-week heatmap above it summarizes the full 1000 by day, so it can cover more history than the table on a very active account.

I think I was charged too much — who do I contact?#

Email support@listplus.ai with the transaction's date, credit amount, and its "what/where" details from Credits & usage, so support can look up the exact charge. Check the price list first if you just want to confirm what an action is supposed to cost.

Why don't I see purchases or my full history in Credits & usage?#

You are in a workspace someone else owns, so the page shows that owner's balance and only the spending in this workspace, without purchases or other workspaces. Switch to a workspace you own to see your own full history. The section "Usage by person" shows this month's credits per person when more than one person spent credits.